年度112
等級SSCI
論文名稱Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic
全部作者Chia-Ying Li , Yu-Hui Fang , Yu-Hung Chiang
卷數Technological Forecasting and Social Change 197, 122921
ISSN(ISBN)1873-5509
使用語言英文
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